For customer support, please contact us at:
Phone: +91 85533 44625
Address:
Shop No. 5, Building No. 117,
Shukrwar Peth, Tilakwadi,
Belgaum, Karnataka – 590003
Near BSC Mall
Customer Support Hours: Monday–Friday, 10:00 AM–5:00 PM
We use trusted payment and technology service providers to help secure transactions and protect customer information. Please refer to our Privacy Policy for information about how your personal data is collected and used.
Please contact us immediately after placing your order if you need to request an address change. Address changes may not be possible once an order has been processed or dispatched.
Please contact our customer support as soon as possible with your order number and delivery details. We may coordinate with the delivery partner to investigate the shipment.
Delivery timelines are estimates and may be affected by courier delays, public holidays, weather conditions, transportation issues, remote delivery locations or other circumstances beyond our reasonable control.
Any applicable shipping charges will be displayed during checkout before the order is confirmed.
Products are subject to availability. Some styles, sizes or colours may sell out without prior notice. Urban Tribes reserves the right to discontinue or limit the availability of any product.
We aim to dispatch the product corresponding to the selected product listing. Minor variations in colour, texture or appearance may occur due to lighting, photography and screen settings.
Please check the size chart provided on the relevant product page before placing your order. If you are unsure about the size, contact our support team before ordering for assistance.
We make every effort to display product colours, designs and details accurately. However, slight variations may occur due to lighting, photography, fabric characteristics and differences in screen settings.
Please contact our customer support within 48 hours of delivery and provide:
Your order number
Clear photographs of the product
Photographs showing the issue or damage
Any other information requested by our support team
The product should not be washed, used, altered or damaged after delivery while the complaint is being reviewed.
If the claim is approved, Urban Tribes may provide a replacement or refund, subject to verification and applicable policy.
Urban Tribes follows a No Return & No Exchange policy for delivered orders. Products cannot normally be returned or exchanged after successful delivery.
Please review the product description, images and size information carefully before placing your order.
Orders can be cancelled only before they are processed or shipped. Once an order has been dispatched, cancellation may not be possible.
Please contact our customer support as soon as possible if you wish to request a cancellation.
Cash on Delivery may be available for selected locations and eligible orders. The availability of COD will be displayed at checkout when applicable.
Once your order has been shipped, tracking information will be shared through the contact details provided during checkout, where applicable. You can also use the Track Order option available on our website.
