Terms & Conditions
Last Updated: 7 October 2026
Welcome to Urban Tribes.
These Terms & Conditions govern your access to and use of the Urban Tribes website and your purchase of products through our website. By accessing our website, browsing products, creating an account or placing an order, you agree to these Terms & Conditions.
Please read these terms carefully before using our website or purchasing any product.
1. About Urban Tribes
Urban Tribes is a fashion brand offering women’s clothing and related fashion products through its website and physical store.
Business Address:
Shop No. 5, Building No. 117,
Shukrwar Peth, Tilakwadi,
Belgaum, Karnataka – 590003
Near BSC Mall
Customer Support: +91 85533 44625
For customer service or grievance-related communication, please use the contact details provided on our website.
2. Acceptance of Terms
By using this website or placing an order, you confirm that you have read and understood these Terms & Conditions and agree to be legally bound by them to the extent permitted by applicable law.
If you do not agree with these terms, please do not use the website or place an order.
3. Eligibility
You must provide accurate and complete information when using our website or placing an order.
If you are under 18 years of age, you should use the website and place orders only with the involvement and permission of your parent or legal guardian, as applicable.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices and other information displayed on the website are accurate.
However, slight differences may occur because of:
Photography and lighting
Device or screen settings
Fabric texture and finish
Manufacturing or handcrafted variations
Such differences do not necessarily constitute a product defect.
5. Product Availability
All products are subject to availability.
Urban Tribes may modify, discontinue or limit the quantity of any product at any time without prior notice.
If a product becomes unavailable after an order has been placed, we may cancel the affected order and, where payment has already been received, process the applicable refund.
6. Pricing
Prices displayed on the website are subject to change without prior notice.
We take reasonable care to maintain accurate pricing information. However, technical, typographical or system errors may occasionally occur.
If an incorrect price is displayed and an order has been placed at that incorrect price, Urban Tribes reserves the right to cancel the order and provide a refund where applicable.
Applicable taxes, delivery charges or other charges will be displayed at checkout where applicable.
7. Placing an Order
When you place an order, you agree to provide correct information including your name, mobile number, email address, billing information and shipping address.
You are responsible for checking your order details before completing the purchase.
An order confirmation does not necessarily mean that the order has been finally accepted. Urban Tribes reserves the right to accept, reject or cancel an order in accordance with these Terms & Conditions.
8. Order Cancellation
Customers may request cancellation before an order is processed or shipped.
Once an order has been dispatched, cancellation requests may not be accepted.
Urban Tribes may also cancel an order where there is:
Product unavailability
Incorrect pricing or product information
Payment failure
Suspected fraudulent activity
Incorrect or incomplete customer information
Violation of these Terms & Conditions
Other legitimate operational or legal reasons
Where a prepaid order is cancelled by Urban Tribes, the applicable refund will be processed through the appropriate payment method, subject to payment-provider processing timelines.
9. Payment
Payments are processed through available payment gateways and supported payment methods.
By making a payment, you confirm that you are authorised to use the selected payment method.
Urban Tribes does not intend to store complete payment card details on its servers. Payment information may be processed by authorised third-party payment service providers in accordance with their own security and privacy practices.
10. Shipping & Delivery
Orders are generally processed within 1–2 business days.
Standard delivery generally takes approximately 3–7 business days after dispatch, depending on the delivery location and logistics partner.
Delivery timelines are estimates and are not guaranteed. Delays may occur because of:
Courier or logistics delays
Public holidays
Weather conditions
Transportation disruptions
Remote delivery locations
Government restrictions
Technical or operational issues
Other events beyond our reasonable control
Urban Tribes will make reasonable efforts to assist customers with delivery-related issues.
11. No Return & No Exchange Policy
All purchases are final.
Urban Tribes does not normally accept returns or exchanges after an order has been successfully delivered.
Customers are advised to carefully check the product description, available images, size information and other product details before placing an order.
Nothing in this policy is intended to exclude any rights or remedies that cannot legally be excluded under applicable law.
12. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from the product ordered, you must contact Urban Tribes within 48 hours of delivery.
The complaint should include:
Order number
Clear photographs of the product
Photographs clearly showing the issue
Description of the problem
Any additional information requested by our support team
The product should not be washed, used, altered or damaged by the customer.
Urban Tribes may inspect or verify the complaint before approving a replacement, refund or other resolution.
Requests submitted after the specified 48-hour period may not be accepted, subject to applicable consumer rights and law.
13. Refunds
Where a refund is approved by Urban Tribes, the refund will generally be processed through the original payment method or another appropriate method.
The time taken for the refund to reflect in the customer's account may depend on the payment gateway, bank or financial institution.
Shipping charges, transaction charges or other charges may be treated in accordance with the applicable order and refund policy.
14. Customer Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for activity carried out through your account.
You must notify us if you believe your account has been accessed without authorisation.
Urban Tribes reserves the right to suspend or terminate an account where misuse, fraudulent activity or violation of these Terms & Conditions is suspected.
15. Customer Responsibilities
You agree:
To provide accurate and complete information
To use the website only for lawful purposes
Not to interfere with or damage the website
Not to attempt unauthorised access to website systems
Not to upload malicious code or harmful material
Not to misuse payment or ordering systems
Not to copy website content without permission
Not to engage in fraudulent or abusive activity
16. Intellectual Property
All content appearing on the Urban Tribes website, including logos, brand names, photographs, product images, graphics, text, videos, designs, icons and other materials, is owned by or licensed to Urban Tribes unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell or commercially use website content without prior written permission.
17. Third-Party Services and Links
Our website may use third-party services such as payment gateways, logistics providers, analytics services, communication services and other technology providers.
The website may also contain links to third-party websites.
Urban Tribes is not responsible for the independent content, policies, availability or security practices of third-party websites and services.
18. Privacy
Your use of the website is also governed by our Privacy Policy.
We may collect and process information required to operate the website, process orders, provide customer support, improve services, maintain security and communicate with customers in accordance with applicable law and our Privacy Policy.
19. Promotional Communications
Where permitted and where applicable, Urban Tribes may send promotional communications, offers or updates through email, SMS, WhatsApp or other communication channels where appropriate consent or lawful basis exists.
Customers may opt out of promotional communications through the available unsubscribe or communication preferences.
20. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or free from technical problems.
The website may occasionally be unavailable because of maintenance, upgrades, technical failures, security issues or circumstances beyond our reasonable control.
21. Limitation of Liability
To the extent permitted by applicable law, Urban Tribes will not be responsible for indirect, incidental, special or consequential losses arising from use of the website or products.
Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law.
22. Force Majeure
Urban Tribes will not be responsible for failure or delay caused by events beyond its reasonable control, including natural disasters, severe weather, strikes, government actions, transportation disruptions, technical failures, internet outages, pandemics, civil disturbances or other extraordinary circumstances.
23. Fraud and Suspicious Transactions
Urban Tribes reserves the right to verify transactions and customer information and may cancel or restrict orders where fraudulent, suspicious or unauthorised activity is suspected.
Any unlawful use of the website may be reported to the appropriate authorities where required.
24. Changes to These Terms
Urban Tribes may update these Terms & Conditions from time to time.
Changes will become effective when the updated version is published on the website unless a different effective date is specified.
Customers are encouraged to review this page periodically.
25. Grievance Redressal
For complaints, concerns or questions regarding an order, product, payment, delivery or use of the website, customers may first contact Urban Tribes through the customer support details provided on the website.
Customer Support: +91 85533 44625
Address:
Shop No. 5, Building No. 117,
Shukrwar Peth, Tilakwadi,
Belgaum, Karnataka – 590003
Near BSC Mall
Grievance Officer: [Insert Name]
Grievance Email: [Insert Official Email Address]
Working Hours: Monday–Friday, 10:00 AM–5:00 PM
26. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable consumer protection laws and jurisdictional requirements, disputes arising in connection with these Terms or purchases may be subject to the jurisdiction of the competent courts having jurisdiction over the business location.
27. Contact Us
For questions relating to these Terms & Conditions, orders or customer support, please contact:
Urban Tribes
Shop No. 5, Building No. 117
Shukrwar Peth, Tilakwadi
Belgaum, Karnataka – 590003
Near BSC Mall
Phone: +91 85533 44625